Shipping policy

Shipping Policy

Thank you for shopping at Vireya

Processing Time

  • All orders are processed within 1 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur due to unforeseen circumstances beyond our control. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

  • Vireya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Vireya is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

  • We currently do/do not ship internationally. If we do, provide information on which countries you ship to, shipping charges, and any additional policies regarding international orders.

Returns Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please review this carefully to understand your options.

Questions

  • If you have any questions about our Shipping Policy, please contact us via whatsapp at +65 89710821

Changes to This Shipping Policy

  • Vireya reserves the right to modify this shipping policy at any time. We encourage you to review it periodically for changes. Changes and clarifications will take effect immediately upon their posting on the website.

This Shipping Policy was last updated on 22 January 2026.